Introduction

Customer Centric

As a member of Vietnam's leading technology group FPT

FPT Telecom Joint Stock Company (FPT Telecom) has been one of the telecommunications and Internet service providers who are trusted and loved by customers all over Vietnam and the region.

Established on January 31, 1997, FPT Telecom originated from the FPT Online Exchange (FOX) founded by four members with its first Intranet network in Vietnam called "Trí tuệ Việt Nam" ("Vietnamese Intellectual"), which is considered to be the foundation for the development of the Internet in Vietnam.

After
24
YEARS OF OPERATION

With more than
9.500
FULL-TIME EMPLOYEES

And nearly
300
TRANSACTION OFFICES

Of nearly
90
BRANCHES

In
59
PROVINCES

Besides, the company has been making its mark on the international arena with 12 branches spread throughout Cambodia and 1 branch in Myanmar.

With the pioneering mission of bringing Internet connection to Vietnamese citizens, with the great desire that every Vietnamese family uses at least one of the company's services, FPT Telecom has been making efforts to execute the “Amazing Customer Experience” strategy on the basis of customer-centricity values and FPT state-of-the-art technology, thereby becoming a Digital Service Provider with the best customer experience in Vietnam.

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Amazing Customer Experience

BUSINESS SECTOR

• Providing the telecommunications network infrastructure for broadband Internet services
• Value-added services on the Internet, mobile phone network
• Pay TV Services
• Message, data, infotainment services on mobile phone network
• Setting up network infrastructure and provide telecommunications and Internet services
• Import and export of Internet and telecommunications devices
• Local fixed telecommunications services
• Value added telecommunications services
• Domestic and international long-distance fixed telecom services

Services for individual customers

• Fixed broadband Internet access service with FTTH/xPON technology
• Pay TV Services (IPTV cable TV, Internet TV - OTT): with nearly 200 TV channels, 70 HD channels, huge movie and content store, many modern applications and utilities.
• Content and application services on the Internet: FPT Play Box (Voice Remote), FPT Play, Fshare, Fsend, Mix166, etc.
• IoT/Smart Home products and services: FPT Camera and iHome.

Services for organizations and businesses

• Data transmission: Domestic (local connection, inter-provincial connection) and international (IPLC, MPLS, IEPL).
• Internet Leased Line: NIX, GIA and Asia Transit.
• Voice service: Domestic (Fixed telecom service, VoIP, prefixes 1800/1900) and international.
• Online data: Domain, data storage and email, server leasing, server colocation and Rack cabinet hiring.
• Management services: Video conferencing, cloud computing, system integration and security services.
• Cloud computing service - FPT HI GIO CLOUD: is a Cloud Infrastructure Service developed by FPT Telecom and Internet Initiative Japan (IIJ).

TYPICAL AWARDS

• Award "Fixed Internet service provider with the highest customer-satisfaction on service quality and customer care in 2020" from IDG
• Top 10 Digital Infrastructure Enterprises in Vietnam.
• Top 10 ASIA Typical Enterprise Award.
• 02 awards “Digital Solutions Won Vietnam Smart City Awards” by Vietnam Software and IT Services Association 2020 for 2 products: FPT Television and FPT Play – FPT Play Box.
• Achieved award “Technology solutions for security, safety, rescue” of Vietnam Smart City Awards 2020 for FPT Camera product.
• Top Vietnam Listed Company Awards 2019 – Vietnam the Best Company.
• Award "Fixed Internet service provider with the highest customer-satisfaction on service quality and customer care in 2019" from IDG
• Award “Vietnam Data Center Services Provider in 2019” at the ceremony of Frost & Sullivan Asia-Pacific Best Practices Awards
• Award “Most Customer Centric Service Provider in 2019” from the International Finance Magazine (IFM).
• Achieved 24 Sao Khue Awards continuously from 2012 to 2020
• Top 100 enterprises in Vietnam achieving good financial management index in the Vietnamese stock market in 2018
• World record for the program “Connecting Journey”
• Award “Typical provider of high-speed fixed Internet service including ADSL & FIBER”
• TOP ICT 2017 Award of HCA
• ATSA 2016 Digital Transformer of the Year
• Vietnam ICT Gold Medal Award 2015
• Vietnamese Representative Brand 2014
• Best Customer Satisfaction Service Provider 2013
• Golden Medal for Internet and Telecommunications Company 2012
• Vietnam ICT Gold Medal Award 2006