1. SERVICES CURRENTLY PROVIDED BY FPT TELECOM

FPT Telecom is currently providing major products and services as follows:

• Fixed land broadband Internet access service using xDSL technology (xDSL Internet access service), and Fixed land broadband Internet access service using FTTH/xPON technology (optical fiber Internet access service):
• Fixed land telecommunications services – telephone services
• Domain name registration, Email, storage, server rental, server colocation services
• Value-added services on the Internet: Pay TV (IPTV
• Private Internet access service

2. TECHNICAL REGULATIONS AND STANDARDS APPLICABLE TO EACH SERVICE UNDER THE LIST OF PRODUCTS SUBJECT TO ANNOUNCEMENT OF TELECOMMUNICATIONS SERVICE QUALITY.

• Fixed land broadband Internet access service using xDSL technology (xDSL Internet access service), fixed land broadband Internet access service using FTTH/xPON technology (optical fiber Internet access service):

  National technical regulation on quality of fixed land broadband Internet access services (QCVN 34:2014/BTTTT) compiled by the Research Institute of Posts and Telecommunications, reviewed and submitted by the Science and Technology Department and issued by the Ministry of Information and Communications together with Circular No. 12/2014/TT-BTTTT dated 02 October 2014 by the Minister of Information and Communications

  QCVN 34:2014/BTTTT replaces QCVN 34:2011/BTTTT

  This Regulation prescribes the limits of quality indicators for broadband Internet access services, under the category of fixed land telecommunications services (hereinafter referred to as fixed land broadband Internet access service), including:

  • Fixed land broadband Internet access service using FTTH/xPON technology (hereinafter referred to as optical fiber Internet access service);
  • Fixed land broadband Internet access service using television cable Modem technology (hereinafter referred to as television cable Internet access service);
  • Fixed land broadband Internet access service using xDSL technology (hereinafter referred to as xDSL Internet access service).

  This regulation shall apply to State management agencies and fixed land broadband Internet access service providers (hereinafter referred to as Service providers) for management of quality of fixed land broadband Internet access service in accordance with regulations of the State and the Ministry of Information and Communications.

  This regulation also serves as a basis for users to monitor the quality of fixed land broadband Internet access services provided by enterprises.

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• Fixed land telecommunications services – telephone services

  National technical regulation on quality of telephone services on the fixed land telecommunications network (QCVN 35:2011/BTTTT) compiled by the Authority of Information and Communication Technology Quality Control, submitted by the Science and Technology Department and issued together with Circular No. 11/2011/QD-BTTTT dated 26 May 2011 by the Minister of Information and Communications

  This Regulation prescribes the limits of quality indicators for telephone services on the fixed land telecommunications network using direct dial method

  QThis regulation shall apply to State management agencies and service providers for management of quality of telephone services on the fixed land telecommunications network in accordance with regulations of the State and the Ministry of Information and Communications. This regulation also serves as a basis for users to monitor the quality of telephone services on the fixed land telecommunications network provided by enterprises.

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• IPTV service on the fixed public telecommunications network
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• Other services
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3. DOSSIERS ON ANNOUNCEMENT OF QUALITY OF TELECOMMUNICATIONS SERVICES CURRENTLY PROVIDED BY FPT TELECOM

DFixed land broadband Internet access service

Announcement of the quality of fixed land broadband Internet access service using xDSL technology (xDSL Internet access service) and fixed land broadband Internet access service using FTTH/xPON technology (optical fiber Internet access service) of FPT Telecom

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Fixed land telecommunications services – telephone services

• Official letter on announcement of the quality of telecommunications services and telephone services of FPT Telecom.

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• Announcement of the quality of telecommunications services and telephone services of FPT Telecom

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4. PERIODIC REPORT ON THE QUALITY OF TELECOMMUNICATIONS SERVICES IMPLEMENTED BY FPT TELECOM

• Fixed land broadband Internet access service

  2017	Quarter 1 xDSL Optical fiber
  2016	Quarter 1	Quarter 2 xDSL Optical fiber	Quarter 3 xDSL Optical fiber	Quarter 4 xDSL Optical fiber
  2015	Quarter 1	Quarter 2	Quarter 3	Quarter 4

• Fixed land telecommunications services – telephone services

  2017	Quarter 1
  2016	Quarter 1	Quarter 2	Quarter 3	Quarter 4
  2015	Quarter 1	Quarter 2	Quarter 3	Quarter 4

5. RESULTS OF PERIODIC SELF-INSPECTION ON QUALITY OF TELECOMMUNICATIONS SERVICES AND RESULTS OF SELF-MEASUREMENT OF QUALITY INDICATORS FOR EACH SERVICE OUT OF TELECOMMUNICATIONS SERVICES UNDER THE LIST SUBJECT TO QUALITY MANAGEMENT.

• Fixed land broadband Internet access service

  2017	Quarter 1 xDSL Optical fiber
  2016	Quarter 1	Quarter 2 xDSL Optical fiber	Quarter 3 xDSL Optical fiber	Quarter 4 xDSL Optical fiber

• Fixed land telecommunications services – telephone services

  2017	Quarter 1
  2016	Quarter 1	Quarter 2	Quarter 3	Quarter 4

6. ADDRESS DETAILS AND TELEPHONE NUMBER FOR RECEIPT AND SETTLEMENT OF CUSTOMERS’ COMPLAINTS.

7. PROCESS FOR RECEIPT AND SETTLEMENT OF CUSTOMERS’ COMPLAINTS.

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8. CUSTOMER SUPPORT INFORMATION.